How long does processing & shipping take??
Our standard processing time is about 1-2days (working days). The Normal transit time for any West Malaysia address is 1-3 days and for East Malaysia address is 3-4 days using Poslaju or Skynet .
What kind of shipping do you offer, and how much is shipping??
Shipping cost is calculated based on the weight of the products.
For delivery within Semenanjung Malaysia, we are using Poslaju or Skynet depending on the address (zone area). The delivery period will take 1-4 days depending on the area.
For Sabah and Sarawak the delivery will be by Poslaju. The delivery period will take 3-5 days depending on the area.
Do you ship outside of the Malaysia??
We gladly accept international orders. Please refer to ordering method to place or order Please note that COD and Priority Mail are not available to international or local customers. All international customers will be charged an additional fee for international shipping. International customers will be notified of additional shipping fees (unless we are instructed otherwise) prior to shipment of order.
How long does an International Order take??
At Sumayya, we do our best to expedite international orders. International shipping normally would take approximately 14-20 days to arrive by standard Air Mail delivery. We do not ship International orders by Surface mail except Singapore. Many factors may delay an International Order – including paperwork, Customs Service inspection (local AND abroad ), Airline delays, and other factors. Due to this – an International order may occassionally take longer than the average timeframe.
Return & Exchange Policy
You can exchange due to the reasons below:
- Size does not fit
- Product defect/damaged/faulty items due to our fault
Product that need to be exchanged must be returned within 7 days from the date of item received. After 7 days, request for exchange will not be permitted. Please take note that we do not provide monetary refund for the sold products.
For exchange due to wrong size, all delivery cost to return to us and send back to be borne by the customer. We highly advise the customer to properly follow the guide of choosing the right size. Please take note that there may be a slight difference between our written measurements and the actual product measurements and this variance will not be considered as a defect/faulty.
Shipping Reimbursement – Return/Exchange reimbursement policy:
Shipping reimbursement will only be provided for exchange requests on damaged and/or defective goods. We will not reimbursed shipping charges on requests for returning for exchange.
Please package any return/exchange items securely. If returned items arrive in an extremely damaged condition (i.e. items are damaged due to poor packaging) we may not accept and will return to you at your expense. If an item is found to be intentionally mishandled, altered, or modified we will not replace it.